Factors Influencing the Adoption of E- Services in Malaysia
نویسندگان
چکیده
In the 20th century, the information technology explosion that occurred globally has managed to influence and change the lifestyle of the world. In many developing countries, E-government initiatives are in their infancy stage. In Malaysia, e-services application is among five pilot projects under these initiatives that have been selected by the government to be implemented at the first phase. The success of this application is dependent on government support as well as citizens' adoption of this application. This research will be identified the success factors (adoption factors) of the implementation of e-services in Malaysia and finally the 'E-Services Adoption Model' will be proposed. This model consists of 11 elements cooperation, government commitment, culture awareness, legislative & policy, ICT infrastructure, leadership, user characteristic, web/system design, service quality, user satisfaction and user/intention behavior. Based on previous research exploring the determinants of the adoption of e-services using an amended version of the UTAUT model, the study reported in this paper investigates and identifies the factor that influences the successful of the adoption and implementation of e-services. Terms: e-government, e-services, UTAUT, adoption success factors.
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